Shipping policy

 

Shopify Shipping Policy for Print on Demand Products

Shipping Policy for Cafe Racer New York City

Thank you for shopping at Cafe Racer New York City! We partner with third-party print-on-demand suppliers to create unique products for you. Below is our shipping policy to help you understand how we handle orders and deliveries.

Order Processing:

  1. Processing Time:

    • Orders are processed within 2-5 business days. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

  2. Order Confirmation:

    • After placing your order, you will receive an email confirmation. This email will include details of your order and an estimated delivery date.

  3. Custom and Personalized Orders:

    • Custom or personalized items may take longer to process due to additional production time. We will provide an estimated delivery date upon order confirmation.

Shipping Methods and Delivery Times:

  1. Shipping Methods:

    • We offer various shipping options, including standard and expedited shipping. Shipping methods and rates are calculated at checkout based on your location and the size of your order.

  2. Delivery Times:

    • Standard Shipping: 5-10 business days
    • Expedited Shipping: 2-5 business days

    Please note that these delivery times are estimates and may vary depending on your location and the third-party supplier's shipping policies.

  3. International Shipping:

    • We offer international shipping to select countries. Delivery times and shipping rates will vary based on the destination. Customs duties and taxes may apply and are the responsibility of the customer.

Shipping Costs:

  1. Shipping Rates:

    • Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as the shipping destination.

Order Tracking:

  1. Tracking Information:

    • Once your order has shipped, you will receive an email with tracking information. You can use this information to track the status of your delivery.

  2. Tracking Issues:

    • If you do not receive tracking information or have trouble tracking your order, please contact us at caferacernewyorkcity@gmail.com for assistance.

Shipping Issues:

  1. Delayed or Lost Orders:

    • If your order is delayed or appears to be lost, please contact us at caferacernewyorkcity@gmail.com. We will work with the third-party supplier and shipping carrier to resolve the issue.

  2. Incorrect Shipping Address:

    • Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you have made an error, please contact us immediately at caferacernewyorkcity@gmail.com.

Damaged or Defective Items:

  1. Reporting Issues:
    • If your item arrives damaged or defective, please contact us at caferacernewyorkcity@gmail.com within 7 days of receiving your order. Provide your order number and photos of the damaged or defective item.
  2. Resolution:
    • We will work with the third-party supplier to resolve the issue, which may include sending a replacement item or issuing a refund.

Contact Us:

If you have any questions about our shipping policy, please contact us at caferacernewyorkcity@gmail.com